Privacy Policy

Through Eyes of Dogs

Last updated: October 2026

1. Who We Are

Through Eyes of Dogs is a canine behaviour and training business operated by Harriet Newman-Rose.

Through Eyes of Dogs

Fareham, Hampshire, United Kingdom

Through Eyes of Dogs is registered with the Information Commissioner's Office (ICO), registration number ZC094110.

For the purposes of UK data protection law, Through Eyes of Dogs is the data controller responsible for your personal information.

2. Information We Collect

The personal information we collect depends on how you interact with us and the services you use.

Contact and Personal Information

This may include:

Your name
Email address
Telephone number
Postal address
Age or age range
Occupation
Information about your household where relevant to your dog's behaviour or the services being provided
Appointment and booking information

Information About You and Your Dog

When you enquire about or use our behaviour or training services, we may collect information including:

Your dog's behavioural history
Your dog's veterinary and medical history
Training history
Information about your dog's home, routine and environment
Information provided through questionnaires and assessment forms
Consultation and session notes
Risk assessments
Photographs and videos
Information shared by email, WhatsApp, telephone or during consultations
Relevant information provided by your veterinary practice or other professionals involved in your dog's care

Some information is necessary for us to properly assess your dog, provide the service you have requested and meet our professional responsibilities. If necessary information is not provided, we may be unable to provide or continue with a particular service safely or appropriately.

Accessibility and Individual Support Needs

You may choose to tell us about learning preferences, accessibility requirements, health considerations or other individual needs that would help us tailor the way we work with you.

Providing this information is optional and you do not need to provide details of a diagnosis or medical history.

Information concerning your health or disability may constitute special category personal data. Where you choose to provide this information, we will only use it for the purpose of appropriately adapting our communication or services to your individual needs.

Where required, we rely on your explicit consent to process this information. You may withdraw that consent at any time by contacting us. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Event Information

If you attend or participate in Hampshire Dachs-Fest or another event organised by Through Eyes of Dogs, we may collect information including:

Ticket booking information
Vendor applications
Competition entries
Contact information
Payment and transaction information
Photographs and video captured at the event

Website and Technical Information

When you use our website, we may collect technical information including:

IP address
Browser and device information
Pages visited
How visitors interact with our website
Referral and website usage information

We use Google Analytics, subject to your cookie choices, to help us understand how visitors use our website and improve its performance.

Marketing Information

If you choose to receive marketing communications from us, we may process your name, email address and communication preferences.

You can unsubscribe from marketing communications at any time.

3. Where We Obtain Your Information

Most personal information is provided directly by you when you:

Contact us
Book an appointment
Complete a questionnaire or form
Attend a consultation or training session
Communicate with us during your period of support
Make a payment
Attend or participate in one of our events

Where relevant to behavioural work, we may also receive information from your veterinary practice or other professionals involved in your dog's care. This may include veterinary records, clinical history or information relevant to understanding your dog's behaviour and physical wellbeing.

We may also receive limited technical information automatically when you use our website, including through cookies and analytics services.

4. How We Use Your Information

We may use your personal information to:

Respond to enquiries
Arrange and manage appointments
Deliver behavioural consultancy and dog training services
Review information before assessments and appointments
Assess and understand your dog's behavioural needs
Prepare reports, recommendations and training plans
Communicate with you during your period of support
Liaise with veterinary professionals where appropriate
Maintain professional case records
Manage payments, invoices and accounting
Manage events, bookings, applications and competitions
Operate, maintain and improve our website and services
Meet professional, insurance, safeguarding and legal obligations
Send marketing communications where you have chosen to receive them

We will not use your information for purposes that are incompatible with those for which it was collected unless permitted or required by law.

5. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we rely on:

Contract – where processing your information is necessary to provide a service you have requested or to take steps before entering into a contract with you.

Legitimate interests – where processing is reasonably necessary for the operation and protection of our business and services and your rights and interests do not override those interests. This may include maintaining appropriate client records, responding to enquiries, improving our services, maintaining security, dealing with complaints and establishing or defending legal claims.

Legal obligation – where we are required to process or retain information to comply with the law, including applicable financial, tax and regulatory requirements.

Consent – where you have actively chosen to allow us to use your information for a particular purpose, such as certain marketing communications.

Where we rely on legitimate interests, we consider whether the processing is necessary and balance our interests against your rights, interests and reasonable expectations. This reflects the ICO's current approach to the legitimate-interests basis. ICO

6. Special Category Personal Data

We do not routinely require detailed health information about our clients.

However, you may voluntarily provide information concerning your health, disability or accessibility needs where this is relevant to how we provide our services.

Health information is considered special category personal data under UK data protection law and receives additional protection.

Where explicit consent is the appropriate condition for processing this information, we will only process it with your explicit consent and for the specified purpose.

You may withdraw your consent at any time by contacting us.

The ICO requires special-category processing to have both an Article 6 lawful basis and a separate Article 9 condition. Explicit consent is one possible Article 9 condition and must be freely given, specific and capable of being withdrawn. ICO

7. Sharing Your Information

We only share personal information where reasonably necessary to provide our services, operate our business or comply with professional or legal responsibilities.

This may include sharing relevant information with:

Your veterinary practice or other veterinary professionals involved in your dog's care
Professional or regulatory bodies where appropriate
Our professional insurers or legal advisers where necessary
Service providers who help us operate our business
Law enforcement, safeguarding authorities or other organisations where disclosure is required or permitted by law

Where we communicate with your veterinary team as part of behavioural work, only information relevant to your dog's care and the professional service being provided will be shared.

We do not sell your personal information.

8. Service Providers

We use third-party services to help operate Through Eyes of Dogs. These may include:

Odoo – website, appointment scheduling, questionnaires, forms, client management and business administration
Stripe and other payment providers – payment processing
Google Analytics – website analytics
Xero – accounting and financial records
WhatsApp – client communication
Email providers
Website, hosting and domain providers
Marketing communication providers where applicable

These organisations may process information on our behalf or, in some circumstances, act as separate data controllers.

9. International Transfers

Some of the third-party services we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate mechanism or safeguard recognised under UK data protection law applies to the transfer.

Further information about the safeguards used in relation to your personal information can be requested by contacting us.

10. Payments

Payments made using third-party payment providers are processed by the relevant payment provider.

Through Eyes of Dogs does not ordinarily receive or store your complete debit or credit card details when you make a payment through an external payment processor.

We may retain transaction and payment records where necessary for accounting, contractual and legal purposes.

11. How Long We Keep Your Information

Client records are generally retained for a minimum of 7 years in line with professional and insurance requirements.

Financial and transaction records are retained for the period required by applicable tax and accounting requirements.

Other personal information is retained only for as long as reasonably necessary for the purpose for which it was collected and to meet our legitimate business, professional and legal obligations.

When information is no longer required, it will be securely deleted or disposed of where appropriate.

12. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures include the use of password-protected systems, appropriate access controls and reputable third-party service providers.

While reasonable measures are taken to protect your information, no method of electronic storage or transmission can be guaranteed to be completely secure.

13. Cookies and Google Analytics

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function correctly. Other cookies, including those associated with analytics services such as Google Analytics, are non-essential.

Where consent is required, non-essential cookies will only be used in accordance with your cookie choices.

You can manage your cookie preferences through the cookie controls provided on our website and through your browser settings.

Further information is available in our Cookies Policy.

14. Automated Decision-Making

Through Eyes of Dogs does not use your personal information to make solely automated decisions that produce legal or similarly significant effects on you.

15. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights in relation to your personal information, including the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to erase your personal information in certain circumstances
Ask us to restrict the processing of your information in certain circumstances
Object to certain processing
Request transfer of your information in certain circumstances
Withdraw consent at any time where we rely on consent

Not all rights apply in every circumstance.

To exercise your rights or ask a question about how we use your personal information, contact:

eyesofdogs@outlook.com

You also have the right to complain to the Information Commissioner's Office if you are concerned about how your personal information has been handled.

Information Commissioner's Office

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, systems or legal obligations.

The latest version will be published on our website and the date at the top of this policy will be updated.